Frequently Asked Questions
Quick answers to the questions we hear most.
Do I need an account to browse books?
No — you can browse the full catalog and read book details without signing up. You'll need an account to purchase, download, or leave a review.
What formats are available?
Books are available as eBooks, audiobooks, and PDFs, depending on the title. The format is shown on each book's cover and detail page.
How do I download a book after purchasing?
Once your purchase is complete, the title appears in your library under your account dashboard, where you can stream or download it.
Can I get a refund?
Refund eligibility depends on whether the file has been downloaded. Contact us through the Report an Issue page and we'll take a look.
How do I leave a rating or review?
Open any book you've purchased from your library and use the rating and comment section on its page.
I forgot my password. What do I do?
Use the "Forgot password?" link on the login form to reset it via email.
How do I contact support?
Use Report an Issue for problems, or Feedback for suggestions.